"The heart of jewellery" aims at the satisfaction and joy of its customers. In case of a real and proved defect or lack of contracted property, the buyer is entitled to alternatively without charge, a) repair of the product or b) replacement or c) reduction of the price in proportion to the defect or d) withdrawal from the sale.
The consumer has the right to demand without charge the correction or replacement of the product if:
The order is executed incorrectly, ie an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
If the product does not correspond to the order, or is defective, it must not have been used and must be in its original packaging in the condition in which it was received for the return to be valid.
In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging. Returns are made with the courier company that our company will indicate and at our own expense when it is our fault.